Title

Igniting Change Through an Empowered Frontline: A Unique Improvement Approach Centered on Staff Engagement, Empowerment, and Professional Development

Publication Date

2016

Journal Title

Nurse Leader

Abstract

© 2016 Mosby, Inc. Although many improvement models utilize a leadership or "top down" approach to change, North Shore University Hospital opted to ignite change by implementing a transformation model that would focus on engagement, empowerment and professional development all with the frontline staff as pivotal change agents. The approach centered around development of an "army "of frontline leaders who would work collaboratively and drive change across the organization. This innovative approach resulted in a hospital-wide culture change evidenced by remarkable improvements in quality, patient experience, professionalism, engagement, and overall care delivery.

Volume Number

14

Issue Number

1

Pages

39 - 46

Document Type

Article

Status

Faculty

Facility

School of Medicine

Primary Department

Science Education

DOI

10.1016/j.mnl.2015.11.005

For the public and Northwell Health campuses

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