Igniting Change Through an Empowered Frontline: A Unique Improvement Approach Centered on Staff Engagement, Empowerment, and Professional Development
Publication Date
2016
Journal Title
Nurse Leader
Abstract
© 2016 Mosby, Inc. Although many improvement models utilize a leadership or "top down" approach to change, North Shore University Hospital opted to ignite change by implementing a transformation model that would focus on engagement, empowerment and professional development all with the frontline staff as pivotal change agents. The approach centered around development of an "army "of frontline leaders who would work collaboratively and drive change across the organization. This innovative approach resulted in a hospital-wide culture change evidenced by remarkable improvements in quality, patient experience, professionalism, engagement, and overall care delivery.
Volume Number
14
Issue Number
1
Pages
38 - 46
Document Type
Article
Status
Faculty
Facility
School of Medicine
Primary Department
Science Education
DOI
10.1016/j.mnl.2015.11.007