Clinical Quality and Patient Experience in the Adult Ambulatory Setting
Publication Date
2018
Journal Title
Am J Med Qual
Abstract
© 2018, The Author(s) 2018. Quality and patient experience are important dimensions of care delivery. The extent to which they are related in the adult outpatient setting is unknown. This brief study utilized data from a large integrated health system over a 1-year period in 2015 and measured the degree of correlation between physicians’ patient experience scores and 8 standardized quality metrics. These quality measures were paired into similar groups to create 4 composite measures: outcome, screening, vaccination, and adherence. Measures of outcome (r = 0.20, P =.06), vaccination (r = 0.12, P =.26), and adherence (r = −0.04, P =.75) were not significantly correlated with patient experience; screening (r = 0.29, P =.006) was minimally correlated with patient experience. Overall, this study found minimal correlation between measures of patient experience and clinical quality in the outpatient setting. Measurement of both of these domains is essential to understanding patterns of care.
Document Type
Article
Status
Faculty
Facility
School of Medicine
Primary Department
Cardiology
Additional Departments
Medicine, Occupational Medicine, Epidemiology and Prevention
PMID
DOI
10.1177/1062860618777878