Document Type
Poster
Unit
7 Monti
Site
North Shore University Hospital
Date
11-12-2025
Start Date
12-11-2025 10:00 AM
Abstract
This poster describes a quality improvement initiative on a 27-bed hematology/oncology unit, aimed at increasing HCAHPS "recommend the hospital" scores from 76.1%. Recognizing the complex needs of oncology patients, the unit implemented a multi-faceted approach. Key interventions include structured hourly rounding, daily multidisciplinary team rounds, bedside handoffs, protected sleep protocols, enhanced patient communication strategies (e.g., overhead announcements, welcome packets), and comprehensive discharge support. The initiative emphasizes sustained interdisciplinary team collaboration and staff engagement to continuously enhance patient satisfaction and outcomes.
Optimizing the Oncology Care Journey: Improving Patient Satisfaction Through Evidence- Based Nursing Interventions
This poster describes a quality improvement initiative on a 27-bed hematology/oncology unit, aimed at increasing HCAHPS "recommend the hospital" scores from 76.1%. Recognizing the complex needs of oncology patients, the unit implemented a multi-faceted approach. Key interventions include structured hourly rounding, daily multidisciplinary team rounds, bedside handoffs, protected sleep protocols, enhanced patient communication strategies (e.g., overhead announcements, welcome packets), and comprehensive discharge support. The initiative emphasizes sustained interdisciplinary team collaboration and staff engagement to continuously enhance patient satisfaction and outcomes.