Document Type
Poster
Unit
Interventional Radiology
Site
North Shore University Hospital
Date
11-12-2025
Start Date
12-11-2025 10:00 AM
Abstract
The Interventional Radiology Unit experienced declining patient satisfaction in discharge and communication, particularly among mediport placement patients. To address this, an initiative targeted outpatient mediport recipients, aiming to improve education on procedures, discharge expectations, and post-procedure signs/symptoms, with a goal of boosting satisfaction scores by 5 points by October 2025. The primary intervention involved creating and distributing "Chest Port Placement" cards, supported by training for Peri-Op and PACU nurses. However, initial post-implementation data (July-August 2025) showed no improvement in patient experience scores. Future plans include continuing card distribution, incorporating the "teach-back" method, and developing a specific outpatient survey to better identify dissatisfaction causes and guide subsequent interventions.
Mediports & Patient Experience
The Interventional Radiology Unit experienced declining patient satisfaction in discharge and communication, particularly among mediport placement patients. To address this, an initiative targeted outpatient mediport recipients, aiming to improve education on procedures, discharge expectations, and post-procedure signs/symptoms, with a goal of boosting satisfaction scores by 5 points by October 2025. The primary intervention involved creating and distributing "Chest Port Placement" cards, supported by training for Peri-Op and PACU nurses. However, initial post-implementation data (July-August 2025) showed no improvement in patient experience scores. Future plans include continuing card distribution, incorporating the "teach-back" method, and developing a specific outpatient survey to better identify dissatisfaction causes and guide subsequent interventions.